SHIPPING

What Shipping Methods Are Available?

Vonberg is now proudly offering FREE UPS Express shipping on all orders to various countries on orders above 799 ILS. UPS Express on orders below 799 is 69ILS

Do You Ship Internationally?

We are currently shipping to the following countries: United States, United Kindom, Austria, Australia**, Italy, Ireland, Belgium, Brazil, Germany, Denmark, The Netherlands, Hong Kong**, Greece, Japan, Norway, Spain, Poland, Portugal, Finland, France, Canada, Sweden, Switzerland, South Korea, Thailand If your country is not listed and you are still interested in Shopping on vonberg.shop please contact us at info@vonberg.shop

How Long Will It Take To Get My Package?

If you are using UPS EXPRESS most packages will be delivered to your front door in around 1 business day.

PAYMENT

What Payment Methods Are Accepted?

Payments methods we accept:
Mastercard
Visa
Pay-Pal

When choosing a credit card checkout you will be able to pay in the following currencies: USD / EUR / GBP / CAD / ILS we are working constantly to expand the methods of payment, for more details Please send us an email to info@vonberg.shop

Is my payment information secure?

An important part of our efforts is to create a satisfying shopping experience at VONBERG and all transactions use secure payment. the website platform using a high-grade SSL certificate to secure all transactions and personal information.

ORDERS & RETURNS

How can I change my password?

You can change your password at “my account area”, please log in to your account and go to Account details, you will be able to change your password at the password change tab. if you can’t remember your password please reset it. or send us an email to info@vonberg.shop and our customer service will be happy to help.

Do I need an account to place an order?

It's Always better to register to an account on vonberg.shop - registered customers get a special area on the website where they can get new updates, sales in other info regarding their purchases. You can also Checkout as a Guest and avoid registering as a customer.

How Do I Track My Order?

Please Visit our Tracking portal
To track your order, you will need your Tracking code provided in your confirmation email or an Order Number and the Email you submitted when you placed your order.

How Can I Return or Cancel an order?

If you wish to Return or Cancel your order and the order didn’t dispatch from our warehouse we will cancel your order and no fees will be placed, your refund will be processed and will place in the same method of payment. If Your order already been shipped, please wait for the items to arrive, then go to the Returns Center enter your order number and email and choose the item you want to return, and wait for the approval. After your return has been approved you’ll need to carry the item to your local post office and send it to us. we will be issued a refund after the item inspected. refund will be issued to the same method of payment
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