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Frequently asked question

How can we help you? 

Please have a look at our frequently asked questions.

About VONBERG

Who is VONBERG?
VONBERG (From the Mountain), founded in Tel-Aviv in 2017, aims to fill the void between streetwear and European fashion. The brand name was chosen after a friends ski trip to the French Alps and are reminiscing of a higher altitude that represents the highest standards in terms of quality and service.
With quality always preceding quantity, VONBERG continues to gain inspiration from the youth culture to create a fascinating collage of high-end streetwear pieces not only in the highest quality also with a reasonable price point.
The Vonberg line has grown to include a full lifestyle collection combining a cool Tel-Avivian vibe with a harsh Berlin edge as a comprehensive range of ready-to-wear fashion, which encompasses T-shirts, hoodies, denim, sweatpants, and more.

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I want to partner with VONBERG.
We are constantly looking for new ways to expand our brand worldwide, please share your idea with us:

info@vonberg.shop

we guarantee we will review your idea as soon as possible.

How to unregister from the Newsletter?
If you no longer wish to receive our newsletters, you may unsubscribe using the link at the bottom of the email you received.

Please send an email to info@vonberg.shop if you are having problems and our customer support team will be happy to help you.

Payments

What payment methods do you accept?

Payments methods we accept:

Mastercard

Visa

Pay-Pal

we are working constantly to expand the methods of payment, for more details Please send us an email to info@vonberg.shop

Is my payment information secure?
An important part of our efforts is to create a satisfying shopping experience at VONBERG and all transactions use a secure payment. the website platform using a high-grade SSL certificate to secure all transactions and personal information.

Your Account & Orders

How to log into my account?
To log into your account simply press on “My account” link on the website top menu (or on “my account” inside main menu on mobile), sign with your user name and password, and press log in.
Can I cancel my order?

If you wish to cancel your order and the order didn’t dispatch from our warehouse we will cancel your order and no fees will be placed, your refund will be processed and will place to the same method of payment.

If Your order already been shipped, please wait for the items to arrive, then go to the Returns Center enter your order number and email and chose the item you want to return and wait for approval.

After your return has been approved you’ll need to carry the item to your local post office and send it to us.
we will be issued a refund after the item inspected.
refund will be issued to the same method of payment
How can I change my password?
You can change your password at “my account area”, please log in to your account and go to Account details, you will be able to change your password at password change tab.

if you can’t remember your password please reset it. or send us an email to info@vonberg.shop and our customer service will be happy to help.

Shipping & Returns

How much is shipping?
Vonberg is now proudly offering FREE Express shipping on all orders to various countries (on orders above 89€ | 99$ ) 

  • Express Post – 4-5 Days  – 8€ |10$  ( free for orders above 89€ or 99$ )

**Shipping to Australia and Hong Kong 8-10 Days

Where does VONBERG ship to?

United States, United Kindom, Austria, Australia**, Italy, Ireland, Belgium, Brazil, Germany, Denmark, The Netherlands, Hong Kong**, Greece, Japan, Norway, Spain, Poland, Portugal, Finland, France, Canada, Sweden, Switzerland, South Korea, Thailand

**Shipping to Australia and Hong Kong 8-10 Days

How do I return my item?
To request your return,  go to the returns center enter your order number and email and choose the item you want to return and wait for approval.
After your return has been approved you’ll need to carry the item to your local post office and send it to us.
A refund will be issued after the item is inspected.
All refunds will be issued to the same method of payment.
it is that easy!