We ship domestically and internationally. All orders are shipped via EXPRESS METHOODS. Standard shipping within ISRAEL is free. International shipping, for orders 398 ILS and below, will be 40 ILS. For orders 399 ILS and above, Express shipping will be free.
Please allow up to 3 business days for us to verify and process an order. Please allow an additional 5-10 business days for delivery. For international shipments, please allow 5-10 days for delivery depending on destination and selected delivery service.
We reserve the right to cancel an order at anytime. Similarly, we reserve the right to request additional information from our customers for verification purposes.
Currency rate: when chosing checkout in a currency other then ILS an exchange fee rate of 0.1 will be added to the item price.
We are not responsible for any lost, stolen, damaged merchandise or delayed delivery once we have shipped your order. Once you have received a delivery confirmation number, any claims should be made with the shipping companies. We are not responsible for customs, duties, taxes or miscellaneous fees incurred from importing our products.
A tracking number is provided once an order is verified, processed and submitted.
We reserve the right to change or update our shipping policies and procedures at any time without notification.
Buyer is Importer of Record
The goods will be imported on behalf of the consignee/buyer. The consignee authorizes vonberg or bergroc international ltd to import the goods on his behalf. Further, the consignee/buyer agrees vonberg or bergroc international ltd may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods.
RETURNS // REFUNDS // EXCHANGES
We want you to be 100% satisfied with your purchase from VONBERG. If for any reason you are not satisfied, we would be happy to issue a store credit for any returned merchandise. Returns/Exchanges are NOT accepted for sales items.
Returns must be postmarked and mailed within 30 days from receipt of merchandise. Merchandise must be unworn with the original tags and seal attached and in original packaging (where applicable).
International returns initiated due to refusal to pay duties and taxes will be subject to a 20EURO | 25USD restocking fee which will be deducted from the refund amount.
Please include the original packing list with your return to avoid any delays in processing. Once the package is received, our warehouse will process the return, and you will be notified via email.
We reserve the right to correct, update or change our returns/refund/exchange policy at any time without notification.
Please note that the returns of swimwear and underwear are strictly prohibited under state law.
Please visit return center to process a return. All returns and exchanges should be shipped via insured traceable mail in a secure package to the following address:
RETURN ADRESS WILL BE SENT TO YOUR MAIL ONCE YOU HAVE COMPLETED YOUR RETURN REQUEST.
All orders shipping to an Israeli address are subject to a 17% sales tax fee. All orders shipping to an address outside ISRAEL, are not subject to sales tax.
You acknowledge and agree that you are solely responsible for the accuracy and content of information, including but not limited to name, email, shipping address and billing address provided to us via our website or at our retail locations.
LIMITS ON PURCHASING
We do not authorize the purchase of our merchandise for resale purposes. We may, at our sole discretion, limit or cancel quantities purchased per person, per household or per order. We also reserve the right to limit or cancel orders which we deem, at our sole discretion, to be placed by dealers, resellers or distributors. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. We also reserve the right to cease doing business with those customers violating this policy. We may modify this policy at any time without prior notice. This policy applies to all purchases made at our retail stores and on our online store. We reserve the right to correct, update or change information regarding this policy at any time without notification.
COPYRIGHT & TRADEMARK
All content contained on this website, including but not limited to logos, images, graphics, and text is the sole property of vonberg and is protected by israeli and European copyright law. Copy and print of pages of this website may be for personal, non-commercial use only. Use of our website, including reproduction and direct links, is strictly prohibited without prior written consent by owner.
THE TYPE OF INFORMATION COLLECTED
There are cases where vonberg or bergroc international ltd may ask you for personal information, such as your name, address, telephone number, date of birth, email address, payment information, etc. We may do this for instance when you make a purchase through the Online Shop, respond to communications such as email, or for services that require registration such as to be included on our mailing list. We might also collect personal information from you about a third party, for instance if you ask us to ship product to a third party we may ask for the name, e-mail address, address, phone number, etc. of the recipient. That information will only be used for the specific purpose for which the information was provided and vonberg or bergroc international ltd will not further contact the third party unless the third party contacts us.
We may use “cookies” to gather information about your visits to our website and to enhance your experience. Cookies are small text files that are stored on your computer’s hard drive and used by vonberg.shop to enhance your shopping experience by speeding up the browsing experience and website performance. Cookies also are used to personalize your experience while using vonberg.shop and remembering your information when you return to vonberg.shop. You can turn off all cookies, in case you prefer not to receive them. You also can have your computer warn you whenever cookies are being used. For both options you have to adjust your browser settings. Please note that when you have set your computer to reject cookies, it can limit the functionality of the website you visit and it’s possible that you do not have access to some of the features on the website.
We may collect “click stream” data (e.g. server address, domain name, etc.) and demographic or 3rd-party audience data (such as age, gender and interests) with Google Analytics to better understand our audience. This information may be combined with information you have provided to us thereby enabling us to enhance your experience.
USE OF INFORMATION
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
You can opt out of targeted advertising by:
FACEBOOK – https://www.facebook.com/settings/?tab=ads
GOOGLE – https://www.google.com/settings/ads/anonymous
BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
SECURITY OF INFORMATION
The security of the information you provide to us is protected by various security measures we have implemented. Your personal information is maintained through secure networks and is only accessible by a limited number of people who have special access rights and are required to keep the information confidential. Notwithstanding vonberg.shop’s efforts, no transmission of data over the Internet is guaranteed to be completely secure and such transmission is at your own risk.
LINKS TO THIRD PARTIES
By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.
EUROPEAN PRIVACY RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
LIMITATION OF LIABILITY
IN NO EVENT SHALL VONBERG OR BERGROC INTERNATIONAL LTD , ANY OF ITS AFFILLIATES, OR ANY OF THEIR OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, WHETHER IN AN ACTION UNDER CONTRACT, NEGLIGENCE OR ANY OTHER THEORY, ARISING FROM OR IN CONNECTION WITH YOUR USE OR INABILITY TO USE THIS WEBSITE.
Our site is completely secure and you should have no concerns with safety. All credit card information is transmitted over a secure connection.